Commit Video

Leaders practice empathy

One of the most important sentiments any leader can express to someone in their charge is, “I’ve got your back. There’s nothing you can break that I can’t help put back together. I believe in you even when you no longer believe in yourself.”

Empathy—the ability to recognize and share other people’s feelings—is the most important instrument in a leader’s toolbox. The daily practice of putting the well-being of others first has a compounding and reciprocal effect in relationships, in friendships, in the way we treat our clients and our colleagues.

Key Takeaways

  1. Empathy is the most important instrument in a leader’s toolbox.
  2. Empathy is being concerned about the human being, not just their output.
  3. The true test of leadership: When you ask someone how they’re doing, do you actually care?

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